If something isn’t right, please tell us. We take complaints seriously and want to put things right.
Please contact Isbister Partners first so we have a chance to resolve the issue:
Email: info@isbister.co.nz
Phone: 0800 472 478
Post: 25 Anzac Street, Cambridge 3434
We aim to acknowledge your complaint within 2 working days and to resolve it within 20 working days.
If we cannot resolve your complaint to your satisfaction, you can contact our independent dispute resolution scheme, free of charge:
Financial Services Complaints Limited (FSCL)
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Post: PO Box 5967, Wellington 6140
Website: fscl.org.nz
